Effective May 1, 2019, your bill review and payment options will be accessible through new menu options. If you currently have an online account and wish to continue taking advantage of this convenient option, you will need to re-enroll as a new customer beginning May 1. Due to new security and pci compliance regulations, a new user id and password that follows the new standards will be required. Allowable options will be explained when you enroll. You will need to setup your payment accounts and, if you had elected to use the recurring payment option, you will need to set it up as well. We appreciate your willingness to use this service and your patience as we transition to this new bill processor.
At Columbus Light and Water, we strive to provide high standards of service according to our core values: integrity, accountability, innovation and commitment to our customers. Our employees are committed, dedicated, and highly valued. Simply put - we care. We are constantly looking for ways to improve upon our services and conveniences to our customers. We take pride in our reputation of being a local, reliable, dependable, responsive and low-cost provider.
Columbus Light & Water Department (CL&W) is sensitive to concerns about privacy and is committed to the highest level of integrity in all our dealings with our customers. In utilizing CL&W’s web and phone based services (Paperless Billing, On-line payments and IVR Phone Payments), you may be asked to provide personal information to participate. Such information may include your CL&W account number, customer created login ID and password, name, address, ZIP code, bank account and/or credit card information and email address. This information is secured and any transmission of your data is encrypted using Secure Socket Layer (SSL) technology. CL&W and our online billing and payment providers will not release, trade or sell any information obtained from our customers. We maintain physical, electronic and procedural safeguards that comply with applicable regulatory standards to guard your non-public personal information.
Over-payments and credits are typically applied to the next bill.
Refund checks are processed for customer accounts when a credit balance remains after their account is closed out and they have no other accounts with CL&W.
Should you have any questions regarding this issue, please click on the link shown below for information on how to contact our office:x